Effective Date: September 3, 2025

This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or use our services. We are committed to safeguarding your data in accordance with internationally recognized privacy principles and applicable laws.

This may include general personal information, as well as limited health-related data, such as allergies, symptoms, or other relevant medical information, when necessary to fulfill your request or provide specific services.

By using this website, you agree to the collection and use of your information in accordance with this Privacy Policy.

  1. Information We Collect

    We may collect the following categories of information, depending on the nature of your interaction with our website or the type of form you submit:

    • Personal Information: This may include your name, email address, phone number, postal address, and any other information you provide when filling out forms on our website or when contacting us.
    • Employment and Educational Background: Information related to job applications, such as employment history, resume content, educational qualifications, and references.
    • Health or Sensitive Information: In certain cases, especially through online forms such as appointment, enrollment, consultation, or other service-related forms, we may collect health-related information, such as allergies, current symptoms, or other medical details that you voluntarily provide. This information is treated as sensitive and is collected solely to fulfill the specific service request.
    • Usage Information: We may collect information about your interactions with our website and services, such as your IP address, browser type, operating system, and browsing behavior. This data helps us improve our site’s performance and user experience.
    • Cookies: We use cookies and similar tracking technologies to collect information about your browsing preferences, such as the pages you visit, the links you click, and other actions you take on our website.
    • Other Information You Voluntarily Provide: Any information you choose to share with us through open-form text fields or uploaded documents.

  2. How We Use Your Information

    Legal Basis for Processing

    We process personal data based on one or more of the following: your consent, the need to perform a contract or respond to your inquiries, compliance with legal obligations, or our legitimate business interests.

    We may use your personal information for the following purposes:

    • To communicate with you and respond to your inquiries submitted through our contact forms or other channels.
    • To process applications, registrations, reservations, or other service-related requests.
    • To fulfill the specific service or transaction you initiated through our website.
    • To send reminders or confirmations about your appointments, submissions, or service status.
    • To provide and maintain our products and services.
    • To improve and personalize your experience on our website.
    • To monitor and analyze website usage and trends.
    • To send you marketing communications, promotions, and updates if you have provided your consent.
    • To comply with legal obligations or respond to lawful requests from authorities.
    • To detect, prevent, and address fraud, abuse, security risks, or technical issues.

  3. Sharing Your Information

    We do not sell your personal data. However, we may share your information with third parties in the following cases:

    • Authorized Personnel or Service Providers: Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
    • Legal Requirements: We may disclose your information if required by law, such as in response to a court order or government request.
    • Third-Party Tools and Analytics: We may use third-party services (e.g., Google Analytics), advertising platforms, or embedded tools that help us understand how visitors interact with our website. These tools may collect information such as IP address, browser type, and page activity, and may use cookies or tracking technologies to perform their functions.

  4. International Data Transfers

    Your information may be transferred to and processed in countries outside of your own, including locations where our service providers or technical teams operate. These countries may have different data protection standards, but we implement appropriate safeguards to ensure that your information is handled in accordance with applicable privacy laws and internationally recognized data protection principles.

  5. Data Security

    We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

    Sensitive data, such as health-related information, is subject to additional security controls to help ensure its confidentiality and integrity.

    However, no data transmission over the internet can be guaranteed to be completely secure. We encourage you to take appropriate precautions when submitting personal information online.

  6. Sensitive Personal Information

    In some cases, we may collect sensitive personal information to fulfill specific services. This data is collected only, when necessary, with your explicit consent, and is handled in strict accordance with applicable data privacy laws.

    It is treated with the highest level of confidentiality and is accessible only to authorized personnel.

  7. Data Retention

    We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law.

    When personal data is no longer needed, we take appropriate steps to securely delete, anonymize, or de-identify it.

  8. Your Rights

    Depending on your location and applicable law, you may have the right to:

    • Request access to, correction of, or deletion of your personal information.
    • Request restriction of processing of your data, subject to legal exceptions.
    • Withdraw previously granted consent.
    • Object to or restrict certain uses of your data.
    • Request a copy of your data in a portable format.
    • Opt out of receiving promotional communications.

    To exercise these rights, please contact us using the communication method provided on the website where your data was collected.

  9. Children’s Privacy

    Our website is not intended for use by children under the age of 13 (or the equivalent minimum age under your local laws), unless the website or service is specifically designed for children, such as pediatric care or child-focused programs.

    For child-related services, we may collect personal information from minors only when necessary to fulfill a specific service request (e.g., appointment scheduling, enrollment, or medical consultations) and only with verifiable consent from a parent or legal guardian.

    For websites or services clearly intended for adults (e.g., 18+ products), individuals under the age of 18 should not submit personal information.

    If we become aware that we have collected personal data from a minor without the required consent, we will take appropriate steps to delete the information.

  10. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons.

    Any updates will be posted on this page, and the “Effective Date” at the top of the policy will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we protect your information.

  11. Contact Us

    If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us using the communication method provided on the website where your data was collected.

  12. SMS Terms & Conditions

    By providing your phone number and consenting to receive SMS messages from Mindful Mental Health, you agree to the following terms and conditions:

    • SMS Consent Communication

      The phone number(s) provided during the SMS consent process will be used solely for communications related to the services offered by Mindful Mental Health. Your information will not be shared with third parties for marketing purposes.

    • Types of SMS Communications

      If you consent to receive text messages, you may receive messages related to the following:

      • Appointment reminders
      • Follow-up messages
      • Billing inquiries
    • Sharing of Personal Information

      Your personal information and mobile opt-in data are never sold, shared, or disclosed to outside parties without your direct permission, unless required by law. Information is kept secure and used only for the purposes you have authorized. This includes a strict policy against sharing text message opt-in details and consent data with third parties.

    • Text Message Opt-Out

      To stop receiving text messages from Mindful Mental Health, reply “STOP” to any of our texts. This will remove you from future messaging.

    • Text Message Consent and Opt-In

      By submitting your phone number and choosing to receive text messages, you confirm that you consent to the use of your information as outlined in this policy. Consent is obtained clearly, and message types are disclosed in advance.

    • Help:

      If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at Contact Us

    • Standard Messaging Disclosures:

      Message and data rates may apply. You can opt out at any time by texting “STOP.”

      For assistance, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages.

      Message frequency may vary.